Frequently Ask Question

We offer free shipping on all US, CA, and UK orders over $40, and any EU/International orders over $100. 

We aim to process orders as quickly as possible and they will be shipped within 2 business days. (Business days are Monday-Friday, not including holidays). All orders are processed and shipped from Charleston, South Carolina, USA.

*During sales and promotions please allow up to 5 business days for your order to ship.

We would be happy to make changes to the shipping address on all orders that have not yet shipped. Please email us at orders@rmsbeauty.sbs  with your order number and the correct shipping address you would like your package to be shipped to. Unfortunately, we are unable to make any changes to orders that have already been shipped.

We at RMS want all our customers to be thrilled with our products, so if you have an issue with your purchase, we will do our best to work with you to solve your issue.

We strive to offer a hassle-free return policy! If you would like to return an unused or gently used product for a refund, exchange or store credit within 60 days of purchase, please begin your return or exchange request by entering your order number and shipping zip code on our website: https://www.rmsbeauty.sbs/pages/returns-policy

A member of our customer service team will review your request and notify you of next steps.  In certain instances, we require physical receipt of the returned product prior to approval and issuance of a refund or exchange.  If we require you to send your product back to us, you are responsible for all shipping charges necessary to send the product to RMS headquarters in Charleston, South Carolina.  If we do not receive your returned product within thirty (30) days of our initial response to your return or exchange request, we will assume you no longer desire to return the product and will close your request.  A closed request will not be reopened.

In all circumstances, the approval of any return or exchange is at the complete discretion of RMS.  Return or exchange requests received more than 60 days from purchase will not be accepted for any reason. 

Please note: All sale items, including Secret Stash Sale items, are final sale and ineligible for returns, however, these items are eligible for exchange, subject to the conditions above.

Please note: All HART collaboration items — including the Lip2Cheek Locket + Chain, Lip2Cheek Locket + Cord, and Beloved Locket Refill — are final sale and not eligible for return or exchange.

For a full refund on an order we have already shipped out, you will need to follow our return policy processing steps outlined above. If you would like to cancel your order before our team has prepared it for shipping, please contact our support team at orders@rmsbeauty.sbs who will be happy to look into this for you. Please note that we are not able to cancel or edit orders during any sales, such as Green Friday. We apologize for any inconvenience! 

We have made it easier than ever before to redeem your rewards while you shop. Now, you will be able to redeem exact discount amounts during the checkout process, giving you full control of how you spend your rewards. Plus, you will see a bar at the bottom of our website where you will be able to login to your account and redeem rewards while you shop.

To redeem your rewards from your account page:

Step 1: log into your account. Step 2: Choose the number of rewards you want to redeem (you can do this from your account or from the cart) Step 3: Your exclusive code will copy to clipboard. Step 4: Apply code at checkout. Step 5: Enjoy your new RMS Classics. For more information on our Rewards Club, click here.

Your rewards will expire 12 months from the date they are earned. To collect and redeem rewards, be sure you are shopping with the same account and email each time. We will not be able to combine rewards or offers from various accounts, even if it is the same account holder name.

Rewards are earned based on the total product price, excluding taxes and shipping costs.

To maintain Platinum status, we recommend spending $300 each calendar year to requalify. Once earned, Platinum benefits remain active through the end of the following calendar year from when you qualify. Platinum statusdoes expire and must be re-earned.

Unfortunately, we are unable to merge two different accounts. We are very sorry for the inconvenience, we understand how frustrating this may be. Moving forward please remember to continue using the email you would like to continuously use.

It happens! We've made it easy for you to access your redeemed code history. Once you're logged into your account, you can browse all expired and current active codes by clicking on 'Rewards History'.

At this time, Free Standard Shipping for Rose Gold customers and Free Express Shipping for Platinum customers is only available for customers placing orders within the USA.

We’re always looking for new, fresh and passionate beauty enthusiasts who share the love of RMS products as much as we do. At this time, we recommend sending us a direct message via Instagram or emailing our team at customerservice@rmsbeauty.sbs who will redirect your inquiry to our team. Please note, our team will only respond to inquiries that are a fit. 

All verified buyer reviews will receive an exclusive one-time use discount code after reviewing a product they have purchased. At this time, we are not able to honor any product review left that is not deemed verified. Discount code will only be issued once per customer product review left on purchased product.

We know that buying that every day complexion product and finding the right match can be challenging. That’s why we have four ways to help you find your perfect shade–and quickly: 

Shade Finder: First is our Shade Finder Tool on rmsbeauty.sbs helps determine your best shade in less than a minute. 

Artist Advice: We also offer FREE makeup consultations with our experts (all personally trained by Rose-Marie) here. 

Text with an Expert: You can also text MATCHME to 57219 to join and our experts will recommend the perfect ReEvolve shade for your needs. 

Chat on Social:  If you live on social media, simply DM us a natural-light selfie @rmsbeauty and we will find your shade match. 

If it’s still not a match, we offer a full refund for up to 60 days so you can try it out at home, worry free. 

If you have any specific questions, write to us at customerservice@rmsbeauty.sbs and we will get back to you within 48 hours.

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We want to bring our community the shades, products, clean ingredients, and beauty secrets they’re looking for, so please let us know if you don’t feel your shade is being represented at: customerservice@rmsbeauty.sbs. We will be monitoring closely, and expanding as we grow as a brand.

It’s a free, live video session with an RMS Beauty Artist Expert, to help you with shade matching and any other color consulting you might need. Our Artist Advice consultations are available by appointment, at your convenience. It’s all about you, your questions and your needs. No pushy sales pitches, and no pressure.

With up to 40 years of industry-leading experience, our Artist Experts are the best of the best.  All share a passion for clean beauty and ….. That’s why they were hand-selected by Rose-Marie herself. Visit rmsbeauty.sbs/artist-advice to read up on their bio’s and book an appointment.

Yes, our consultation is free!

If your order is still within our system and it has not been prepared for shipping, our team is happy to assist in changing items within your order. 

*Please note that we are unable to edit or change orders during promotions and sales. 

At this time, due to an increase in orders, we are unable to cancel any order once placed. Once your order has been processed and shipped, you will need to follow our return policy processing steps in order to request a refund/exchange. 

We do! Currently, we offer Afterpay and Shop Pay* for payment installments on your order. Please note, we are not affiliated with either service and all inquiries, including approval or denial of installment plan is subject to each respective third party app.

*Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: www.affirm.com/licenses.

Yes! We do offer gift cards. Please note, gift cards cannot be exchanged, returned or transferred. All gift card sales are final sale. 

Gift cards do not expire! Please note, gift cards cannot be transferred once you purchase them. All gift cards are final sale. 

Yes! Customers can select one complimentary sample from our available pre-selected options during checkout, while supplies last. Sample offerings may vary and are subject to availability.

RMS is proud to be a member in good standing of PETA’s Global Beauty Without Bunnies program as a company that doesn’t test on animals.